SuperPresentkortet 1000 SEK Sweden Payment Card

No. All products are immediately paid for by our sellers and we cannot use the resold product again.

- My key is invalid: If you see an error message indicating that your key may be invalid, please check for the following: Are you activating the product on the proper platform? Have you copied the key properly?

- My key is region locked: If you see an error message suggesting that your key code can’t be activated in your region, please make sure to check first if you purchased your key for the correct region (by checking the product page on uquid.com). Some of the products sold on Uquid.com have regional restrictions and can be activated only in certain regions or countries.

-My key has already been used: If the error message suggests that your key code has been used already:
Log out of your account and log back in, then check your library again. If you tried to enter your key multiple times, it may be that you activated it already but didn’t see the game in your library yet; If the key you are trying to activate is for a DLC, it could be listed separately from the main game in your library. Make sure to check your library for DLCs or start the game to see if the code didn’t work already for you.
- My key has been revoked: If you receive an information that your key code has been deactivated by the developer of the game, please contact us immediately and let us know of what happened with your key.

Depending on your payment method, the time needed to complete it can be different – for some methods, we will receive your payment in a few seconds, for others, we might need to wait a few minutes (it may be necessary to wait longer to wait confirmations from your blockchain network).
Because of that, we recommend that you never close the checkout window in your browser or go back from a payment that is already being processed in Uquid checkout. Closing your browser window while your payment is still pending can cause issues with it and as a result interrupt delivery of your order – we wouldn’t want that to happen.

Sometimes, additional security checks might be needed to approve your payment and make sure that it is fully secure. If this happens, your transaction will be checked manually by one of our security agents.

After receiving all the proof of voucher inactivity. We will work with our sellers to verify. If it is the seller's fault, we will add your balance refund to the Uquid account.

Check the Spam/Junk folders on your mailbox to make sure that there are no new messages in them
Double check the e-mail address that you entered in the shopping cart during your purchase
Check the status of your order in the "Orders history"
Make sure to check if you haven't perhaps purchased a pre-order
If you have checked all of the above and still couldn't find an e-mail regarding your purchase, please contact our support team by creating a ticket here